By purchasing our product the buyer fully understands that the product contains CBD. CBD is not regulated by the FDA and therefore no health benefit claims are made with these products. If there is a concern we are more than happy to speak with you. If you feel the need for a refund please contact us and follow the refund policy.
RETURNS & REPLACEMENTS
1. Must contact us within 7 calendar days from shipping concerning unopened, untampered, products with original packaging. We reserve the right to refuse refund to anyone.
2. We will reply with the return shipping address if the product is suitable for refund. Once the package is shipped a tracking number must be sent to us.
3. Once the package is received at our facility and inspected we will email our refund confirmation with a 20% restocking fee.
4. We do not have a money back guarantee, and will not take back any open or used products.
5. We will only consider refunds of products purchased directly from Green Dream Valley.
* Gift cards
TO MAKE A RETURN
To complete your return, we require an order number. Please include a print out of your receipt from our store.
There are certain situations where only partial refunds may be granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
DAMAGE DUE TO FREIGHT OR SHIPPING
If a damaged item is received, the issue must be reported to us within 24 hours of delivery to be considered for replacement. We will only consider replacement of products purchased directly from greendreamvalley.com
To return your product, you should mail your product to: W3704 Pieper Road, Watertown, WI, 53098, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.